Urgent care centre

Photo of the urgent care centre recption and waiting area

Click map to download pdfThe Urgent Care Centre is open 24 hours a day, every day of the year.  It is on the ground floor by the yellow stairs.

For the time being, the urgent care centre will not be able to see children between the hours of midnight and 8am.

Instead, parents can call NHS 111 which will direct you to the right service.

Adults who have a minor illness overnight should also call NHS 111 to receive advice or be directed to the most appropriate local service.

The Urgent Care Centre can treat:
  • Muscle and joint injuries, such as strains, sprains, sudden back or neck pain, tendonitis and soft tissue injuries
  • Suspected fractures and broken bones
  • Bites, stings, cuts, bruises and grazes
  • Burns and scalds
  • Foreign bodies that are stuck in ears or noses
  • Minor eye injuries
  • Minor head injuries
  • Minor illnesses

Urgent care access to x-rays is available from 8am to 11pm seven days-a-week.

If further specialist medical care is required, patients may be referred on to their nearest emergency department.

For a suspected heart attack, stroke or any other serious or life-threatening illness or injury in an adult or child, ring 999 immediately. You will be taken to your nearest Emergency Department; either the Lister Hospital in Stevenage or Watford General Hospital.

If you don’t know where to go for urgent medical help, call NHS 111 free from any phone, day or night.


Patient feedback

Thank you for excellent care and help.  Please pass on our thanks to the care team on duty on Saturday 1st April in Urgent Care.  My daughter had injured her ankle at school on Friday and we decided this morning that it would be wise to get an expert opinion so took her to the QEII Urgent Care in Welwyn Garden City. Your reception staff were efficient and kind as was the triage nurse. We were seen by a super Nurse Practitioner and then sailed through XRay.  The outcome was a sprained ankle, which was good news at the start of the Easter holiday! The new QEII is a lovely environment. Your staff were excellent, professional and caring.

Received via email 1 April 2016