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affecting some NHS systems in Hertfordshire

East and North Hertfordshire NHS Trust, the local NHS organisation which runs the Lister Hospital, New QEII Hospital, Hertford County Hospital and the Mount Vernon Cancer Centre,  was affected by the international cyber- attack last Friday.  The CCG quickly alerted GP surgeries and other partner organisations in our area.  We took action to close links between the hospital trust and GP surgeries and other health organisations, in order to minimise the possibility of the problem spreading across the health system.

NHS staff and volunteers have been working around the clock, carrying out detailed and extensive checks to recover IT systems, prioritising critical clinical systems. The Trust’s website is the best source of information for patients to stay updated:  www.enherts-tr.nhs.uk

GP surgeries

GP IT systems are not believed to be affected at this time. Patients should attend appointments and use their surgeries as usual. Please be patient as communications between your GP practice and the hospital trust are taking longer than usual.

Hospital services

Everyone that has a planned or routine appointment at the Trust should attend, unless they have been told not to attend by a member of Trust staff.  

The Lister A&E & the New QEII Urgent Care Centre are very busy.  Call NHS 111 for advice before you go. Pharmacists can help with minor ailments.

The hospital is aiming to run as near normal outpatient and inpatient services as possible throughout the coming week. 

The blood test clinics at the Lister and New QEII are only undertaking urgent tests for the time-being.

Dr Nicky Williams, Deputy Clinical Chair, East and North Hertfordshire Clinical Commissioning Group and a local GP said: 

“I’d like to thank patients for their understanding at this difficult time. Please continue to use hospital services wisely. I’d also like to thank all the NHS staff and volunteers who have worked tirelessly throughout the weekend to get systems back up and running as quickly as possible.”