The East of England Ambulance Service (EEAST), the new care taker provider of non-urgent patient transport services, is putting in place new arrangements to provide transport services in Bedfordshire, Hertfordshire and Luton.
All patients who are eligible for patient transport, and have transport booked for their next out-patient appointment, should call EEAST’s contact centre on 0345 605 1208 to confirm their transport arrangements. Eligible patients should also use this number for making bookings.
We are encouraging patients who are able to make their own way to their appointments to do so if possible.
The priority for everyone concerned is to get the new service fully established to meet patients’ needs, and making sure patients know how to access the service.
We are aware that there have been concerns about the quality of the transport service from the previous provider and we are committed to making sure that future services meet the needs of patients.
Please contact 0345 605 1208
This number is operational 8am to 6pm Monday to Sunday.
Patients on low incomes can claim reimbursement under the Healthcare Travel Costs Scheme. Unless attending a hospital with a cash office, claims will need to be made by post using a HC5(T) form.
Voluntary car schemes
There are a range of services available to help you get to your appointment
Health Shuttle - between Lister and New QEII - tel: 01438 726219
TravelLink - tel: 0300 123 40 50